Meet Me in the Metaverse: Building Your Data Foundation for Web3 Customer Engagement

Profile picture for user Ashley Musumeci

Ashley Musumeci
Director, Go to Market

three portraits of women avatars in the metaverse against a rainbow background

Strengthen your data foundations to venture into Web3 with confidence.

Optimizing customer engagement is incredibly important to your business, but it’s about to get even more challenging with the proliferation of Web3. Fortunately, your data—when set up and used properly—can help you through these changes. And by taking the time to test and learn within the new space of Web3, you also have a chance to adapt for a new era of customer engagement.

In this episode of Meet Me in the Metaverse, host Ashley Musumeci, Director, Go-To-Market at Media.Monks, sits down with Jordan Cuddy, Chief Client Officer at Jam3, and Avanthika Ramesh, Senior Product Manager, NFT Cloud at Salesforce, to explore how building a resilient data foundation will help brands get a head-start into the Web3 future. Watch and listen below.

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In this episode

2:13: Customer engagement changes in Web3
5:48: Ensuring long term value and utility of your Web3 activations
11:24: Choosing the right platforms
16:27: How to build people’s trust in brands
21:33: Activating responsibly
24:23: Change management needs

Solving the Web3 identity crisis.

Web3 offers new customer touchpoints, and with them come new kinds of personal data like anonymized wallets or communication in new channels. But elements of privacy and consent that were required in Web2 engagements still carry over into Web3, says Ramesh, introducing an identity crisis for brands to solve. “Even if you are bridging Web3 and Web2 data to bring all these identifiers about a consumer together, it’s really important that the user opts in and provides consent to merge these identities,” she says. This challenge has led to the release of new, Web3-connected CRMs from businesses like Salesforce who aim to solve the need for a full, 360-degree view of the customer.

For brands who want to engage meaningfully with consumers in the space, Cuddy encourages starting with a purpose. Jam3 helped Adidas take its first, sneaker-worn step into the metaverse to build hype for its new collection of Ozweego shoes. “What our strategy team found was that there was a shift from ‘Where can I go in the metaverse’ to ‘Who can I be in the metaverse.’” The team realized that options for self-expression in the metaverse were often limiting. Ozworld Alter Ego, a generative platform that creates a unique avatar based on personality and style, made perfect sense for a brand focused on self-expression through fashion.

As brands seek a unified approach to their data-driven marketing, a strong Web3 strategy makes for a valuable addition to their existing data foundations. From experimenting with new channels to developing your own platform like Complex did, there are many ways to test and learn your way to Web3 success. And by delivering experiences that people value, you’ll incentivize customers to share data that will help strengthen customer relationships.

Eager to learn how to build solid data foundations in Web3 and beyond? Catch the full episode of Meet Me in the Metaverse above.

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