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cr.monks

Performance and craft align to elevate the human experience.

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  • Monks

    170+

  • Projects

    300+

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A fresh approach to building customer-obsessed brands.

Touchpoints have exploded, with the average consumer making 20+ interactions with a brand before purchasing. And while consumers expect a consistent experience across each interaction, a disconnect across the business leaves many having to re-introduce themselves and their preferences to the brand. Finding the balance between a privacy-first and personalized customer experience may be challenging, but it doesn’t have to be with a strong CRM foundation.

CRM is key to unlocking lasting relationships.

CRM is more than just a lead management tool; it’s a resource that gives you a 360-degree view of your customers. We approach CRM as a business strategy that looks at the people behind the numbers and data, then translate those metrics into actionable objectives that forge deep, lasting relationships.

Deliver messages that matter most to customers who feel heard.

Our work is about elevating the human experience and creating a world where customers feel known, all by helping brands build messaging and infrastructure to meet customers in the moment. With a mindset rooted in customer experience and performance, we combine data, technology, platforms, KPIs, insights and trends to build solid frameworks that boost customer loyalty and enhance lifetime value.

Monk Thoughts Your CRM strategy is about more than just tracking sales leads and opportunities, it’s about customer data and how brands become more mindful about bringing data together to create the ideal experience for their customers.
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A partnership process you can rely on.

  1. How We Work • Our services cover everything you’d expect from an end-to-end CRM partner from discovery to strategy to activation and optimization.

  2. Colorful shapes

    Understand how to build a true 360° view of your customer, then use that to activate connected customer experiences across CRM technology.

  3. Colorful shapes changing

    Stand up customized solutions across the CRM platform that are integrated across the rest of your technology stack and enable the activation of personalized experiences.

  4. Colorful shapes changing

    Enable teams to drive long-term value from solutions through training, ongoing optimization and real-time reporting & analysis.

  5. We're not only your go-to CRM partner. Learn more on what we have to offer.

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